Telephones & Voicemail

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ITS is in the process of upgrading our office telephone system during the weekend of February 22 – February 25, 2019. This is a large scale upgrade affecting telephone services for both the Welland and Niagara-on-the-Lake Campuses, residences, NCBC and Community Employment Services offices. Approximately 2,500 extensions will be affected. Please review the highlights and key information/instructions below.

Key Information

  • During the weekend upgrade the campus phone system and voicemail mailboxes will be unavailable
  • All campus telephone systems will be up and running on or before Monday, February 25
  • In the event of an emergency during the outage please use a mobile phone to call emergency services – Campus Security can be reached at 905-735-8383
  • When the new phone system is live, “8 is the new 9”. To obtain an outside line, dial 8 (instead of 9)
  • Staff and faculty are encouraged to reset their voicemail passwords, once the system is live, on Monday, Feb 25
  • Instructions regarding initial voicemail mailbox log in will be communicated once the system is live


What’s Changed

  • “8 is the new 9” (see above)
  • Classroom extensions will be changed at both campuses
  • Residence office extensions will be changed at both residences
  • The voicemail system will be migrated to a new voicemail system
  • Telephone queue agents will require software installed on their computer
  • New ceiling mounted speakers will be installed in office areas for paging messages and announcements before February 23


What Stays the Same

  • The automated attendant and voice recognition system will remain as is
  • Extensions will remain as assigned other than noted above
  • The majority of existing office phones and headsets are compatible and will remain in place
  • Classrooms will continue to receive pages through telephone sets with new speakers installed over time
  • RightFax entries do NOT require any modification


Please view the following guides for information on our new Officelinx voicemail system and new ‘J’ series telephone sets.

Quick Reference Card – NC Avaya Officelinx Voicemail

Quick Reference Guide – NC Avaya J169_J179 SIP

Need Voicemail?

If you currently do not have voicemail, please contact your Staff/Departmental Assistant to submit an ITS Service Request.


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