Hours of Operation
The ITS Service Desk is available for assistance during the following hours (excluding Holidays, Scheduled and Unscheduled Closures):
Monday – Friday 8 AM – 4:30 PM
(**Please Note that currently direct phone support is only available on Campus – Please send an email or submit a ticket to ITS**)
Please submit issues and questions to via email to [email protected] and we will answer you back as soon as possible.
Include the following information when sending your email
- Email Address and Phone Number (We can only reach you directly with a callback number)
- Niagara College Student, Faculty or Staff Account information (Account Login, Email, or Number)
- A brief description of your issue. Please include screenshots for technical issues if possible, this goes a long way to assist in identifying the issue
To submit a ticket to the ITS Ticket System (TDX) – Click Here
Live Chat Also Available
For direct service please visit the NC ITS Website https://its.niagaracollege.ca and click on the Chat button “Chat with ITS” to chat with an ITS Tech right away. This service is available from 8:30AM to 4:30PM Monday to Friday.
For Classroom Issues such as Audio Visual and Technical Support please call extension 7642 on campus.