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Hours of Operation

The ITS Help Desk is available for assistance during the following hours (excluding Holidays, Scheduled and Unscheduled Closures):

Fall & Winter Terms (September – April)

Monday to Thursday: 8:00 a.m. – 10:00 p.m.
Friday: 8:00 a.m. – 4:30 p.m.

Spring & Summer Terms (May – August)

Monday to Friday: 8:00 a.m. – 4:30 p.m.


Before contacting the Help Desk please explore our helpful articles by picking a category or searching in the convenient bar at the top of the page.

If you still require assistance, contact the Help Desk using one of the following methods:

  • Call us at 905-735-2211 extension 7642. We will ask for your full name and student number.
  • Visit us at the Welland or Niagara-on-the-Lake campus libraries. We will request to see your staff or student card for verification of identity.
  • Email us at ITSHELPDESK@niagaracollege.caWe will ask for your full name and student number.
  • Submit a Help Desk Request:
    1. Log into the HEAT Help Desk system
    2. Select Self Service
    3. Browse the Categories to find one relates to your situation
    4. Fill in the required information (be as detailed as possible please!)
    5. Click Submit Incident

You may also Connect Remotely from a college or personal computer.