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Hours of Operation

The ITS Service Desk is available for assistance during the following hours (excluding Holidays, Scheduled and Unscheduled Closures):

Monday – Friday 8 AM – 4:30 PM

(**Please Note that currently direct phone support is only available on Campus – Please send an email or submit a ticket to ITS**)

Please submit issues and questions to via email to [email protected] and we will answer you back as soon as possible.

Include the following information when sending your email

  • Email Address and Phone Number (We can only reach you directly with a callback number)
  • Niagara College Student, Faculty or Staff Account information (Account Login, Email, or Number)
  • A brief description of your issue.  Please include screenshots for technical issues if possible, this goes a long way to assist in identifying the issue

To submit a ticket to the ITS Ticket System (TDX) – Click Here

Live Chat Also Available

For direct service please visit the NC ITS Website and click on the Chat button “Chat with ITS” to chat with an ITS Tech right away.  This service is available from 8:30AM to 4:30PM Monday to Friday.

For Classroom Issues such as Audio Visual and Technical Support please call extension 7642 on campus.