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Hours of Operation

The ITS Service Desk is available for assistance during the following hours (excluding Holidays, Scheduled and Unscheduled Closures):

Monday – Friday 8 AM – 4:30 PM

(**Please Note that currently direct phone support is only available on Campus – Please send an email or submit a ticket to ITS**)

Please submit issues and questions to via email to [email protected] and we will answer you back as soon as possible.

Include the following information when sending your email

  • Email Address and Phone Number (We can only reach you directly with a callback number)
  • Niagara College Student, Faculty or Staff Account information (Account Login, Email, or Number)
  • A brief description of your issue.  Please include screenshots for technical issues if possible, this goes a long way to assist in identifying the issue

To submit a ticket to the ITS Ticket System (TDX) – Click Here

Live Chat Also Available

For direct service please visit the NC ITS Website https://its.niagaracollege.ca and click on the Chat button “Chat with ITS” to chat with an ITS Tech right away.  This service is available from 8:30AM to 4:30PM Monday to Friday.

For Classroom Issues such as Audio Visual and Technical Support please call extension 7642 on campus.