Faculty & Staff Email

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Faculty & Staff Email


Email Login Information

Username: username@niagaracollege.ca

Password: Same as the NC Portal or Brightspace

Web client: https://outlook.office.com

Quick Start Guides

For more information about using Outlook 365 please check these guides here

What is this AutoDiscover popup?

Users of Outlook Email may experience an “autodiscovery” popup from time to time.  This is not anything to be concerned about and is simply an Outlook utility, which runs in the background, and maintains your connection to the Outlook servers.

Please check the box [Don’t ask me about this website again] and then select ALLOW.

From Microsoft Technet:

The Autodiscover service on the client side tries to contact the Autodiscover service on the Exchange Server to obtain the user’s connection settings by using one of the following methods: querying a set of predefined URLs based on the domain information in the user’s e-mail address, performing an HTTP redirect check, or by using a DNS Service Location (SRV) lookup.

Example popup:

example popup








The Autodiscover server is always running in the background and synchronizing your Outlook client with the Niagara College Exchange Servers.  When it finds something different, it will prompt the end user for confirmation of changes.

Repeated pop-ups each time you run outlook may indicate a slow client, slow network, or slow server, however, it is a normal part of the process to keep our Outlook in sync and is not a cause for worry. If you do experience this pop up on a regular basis, please report it to the ITS Helpdesk at [email protected].

Spam Filtering

Spam control is processed through Outlook by managing the Junk Email folder.  You can add email senders to the list of Junk Email and remove a sender from the Junk Email if they have been identified as spam in error.

Where do I check for junk email?

The majority of messages flagged as spam or bulk email can be found in your Junk Email folder in Outlook and Outlook on the Web (https://outlook.office.com).

A message was incorrectly flagged as junk, can I change that?

Yes. Right click on the message, select Junk > Not Junk. You can then choose to move the individual message to your Inbox folder or all future messages from the sender.

 Can I mark email in my Inbox folder as junk?

Yes. Right click on the message, select Junk > Block Sender. Future messages from the sender will be sent to the Junk Email folder.

I don’t want any email going to the Junk Email folder, can I turn it off?

While this option is available, it is not recommended. Employees who do wish to receive all email in their Inbox folder can submit a request to the ITS Service Desk. Please Note: messages that are flagged as viruses, malware and high confidence phish are not delivered for security reasons.

I’m expecting an email that hasn’t arrived, how can I check the status?

The first place to look would be your Junk Email folder. If the message is not there you can also check your Microsoft quarantine by visiting https://protection.office.com/quarantine and logging in with your NC email and password.

I received an email message notification that a message was quarantined, can I release it?

Previously all messages marked as spam were quarantined in Sophos. In Exchange Online Protection most spam and bulk email will be placed in your Junk Email folder. However, some highly suspect messages may be quarantined. In such cases, employees will receive a digest – much like they did previously – with the subject of ‘Spam Notification’. In the message will be a link to release selected messages. Please Note: messages that are flagged as viruses, malware and high confidence phish cannot be released without ITS review and intervention.