Blackboard Help & Account Help

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Click here for documentation from the official Blackboard website.

Click here for the official Blackboard YouTube.

Click here for Video Instructions on how to access Student Email.

This article contains information about student accounts and passwords.

Click here for the PDF for the new students.



Obtaining / Setting Up a Student Account

Computer/User Account IDs are available for all full and part-time students. Your user account will provide access to the college network, which is accessible only from the college labs and classrooms with computers. Student email and the Blackboard Portal are accessible anywhere using an internet browser that has access to the internet.

Computer/User Account IDs for the academic year will be available 24 – 72 hours after registration and payment have been made.

You can request your account information via:

  • E-mail – Provide your full name, student ID number and request to [email protected]
    • If you don’t know your student ID number, contact the Registrar’s Office at:
      • 905-736-6030
      • Visit room SE106 at the Welland campus or W107 at the NOTL campus


  • Campus Library  – Visit either our Welland or NOTL campus library locations with your student card
    • Click here for the maps


  • Registrar’s Office – Visit the Registrar’s Office and provide a piece of photo identification
    • To obtain your student card, click here
    • To visit in person, visit the Registrar’s Office in room SE106 at the Welland campus or W107 at the NOTL campus


You can set up your account:

  • Online – Set up your profile online
    Note: Your password is shared between your Student E-mail, Blackboard and MyNC accounts.

    • Click here to begin setting up your student account
    • Select your Role (Student or Staff)
    • Fill in the appropriate information


  • On-site – You can request this information in any college computer lab through the NICC logon.
    • The username is NICC
    • The password is College1


To change your password online, please follow these instructions:

  1. Click the link.
  2. Enter in your Blackboard [email protected]
  3. Fill in the captcha
  4. Follow the prompts
  • Having difficulties? Click here for more help


Account Format

Your network user account, student portal user account and Blackboard portal account are all the same.


X is the 1st initial of your given name, as provided on your Registration Confirmation.
YYYYYY is your surname, as provided on your Registration Confirmation.
Z is a random number (system generated)

For example, if your name is John Smith, your user name might be jsmith1.

Account Passwords

You must request your Computer/User account to set your password. The password you set will be used for logging into the computers at school, Blackboard and the wireless network.

Password Format: (when setting, changing or resetting forgotten passwords).

It must meet 3 of the 4 criteria:

  • 1 uppercase (capital) letter
  • 1 lowercase (small) letter
  • 1 digit
  • 1 special character


Other password criteria:

  • Cannot contain more than three letters concurrently of your username
  • Must be a minimum of 8 and a maximum 16 characters
  • Passwords cannot be reused


Computing and network users are solely responsible for security on all accounts assigned for their use and are responsible for all actions taken under this account.

Secure your password – Do not lend a friend your account by revealing your password, and do not record your password in a notebook. Create a unique password unrelated to yourself. e.g. do not use your student number, your telephone number, a family member, pet’s or close friend’s name.

NOTE FOR NIAGARA COLLEGE LAPTOP USERS: If you are currently using a laptop given to you by the college, you will need to connect directly using a LAN line here at the college before you can log in again.


Changing your account password

Passwords for Email, Blackboard and MyNC are all the same.

  • Online – Change your password online
    • Click here for all the options and instructions
  • On-site – Go to the ITS Support desk in the Library for help

Resetting a forgotten password

If you have forgotten your password, you can still reset your password.

  • Click here for all the options

Common Errors

User Account Expired

Problem: User gets an ‘Account Expired’ error message.

Causes: You are no longer a current student or not currently enrolled in classes.


  • If you are a student, make sure you are currently enrolled in classes and your fees are paid to date.


Username or Password Incorrect

Problem: User receives an ‘invalid credentials’ error message.

Causes: The password or username is incorrect.


  • Make sure your username and password are spelt correctly, CAPS lock is off, and the Num Lock light on the keyboard is on


Invalid Student Number / Date of Birth

Problem: User receives an ‘invalid name’ error message.

Causes: Student’s name and date of birth do not match exactly.


  • Be sure your name and date of birth match exactly. Contact the Registrar’s Office to confirm this information.
  • Your account will only be made active 48 hours after your fees are processed by Niagara College, be sure you’re not logging on too early.


Password Change Failed

Problem: Password change fails when user tries to change password.

Causes: New password does not meet the required criteria or the password has been previously used.


  • Make sure the password is at least 8 and a max of 16 characters, with at least 1 capital letter, 1 lowercase letter,1 number and/or a special character.
  • Make sure you have not used this password before.
  • Your password cannot include more than three sequential letters from your username.


Password Change Required

Problem: User gets a ‘Password change required’ error message.

Causes: Password must be changed due to system security policies.


  • Enter a new password that meets the required criteria.


Password Expired

Problem: User gets a ‘Password expired’ error message.

Causes: Password must be changed every 90 days due to system security policies.


  • Enter a new password that meets the required criteria.


Password Recently Changed

Problem: Password cannot be changed more than once per hour using the Web interface.

Causes: This is due to system security policies, to prevent system abuse.


  • Wait one hour before trying to change your password using the Web interface.


Click here for the brochure.


log on with BB

To log in to your student email account

  1. Open your browser
  2. Go to
  3. Enter your Student Email
    • Current students [email protected]
    • Have not been enrolled for more than 2 years
  4. Enter your Password (The same as Blackboard/MyNC)
  5. Click Submit


To Change Your Student Password

  1. Open your browser
  2. Navigate to
  3. Enter the characters in the picture or the words in the audio
  4. Select Text my mobile phone or Call my mobile phone
  5. Enter your Complete phone number or your Complete email
  6. Click Text/Call button or Email button
  7. Enter the Code you receive in the box and click Next
  8. Type in your New Password and click Finish
  • For more help resetting your password Click here.




Student Email Information

Current students and Alumni less than 2 years out of school

Company/Developer: Microsoft

Version: Office 365


Password: Same as BlackBoard

Web Client:

Alumni Email Information

Have not been enrolled for more than 2 years

Company/Developer: Microsoft

Version: Office 365


Password: Same as BlackBoard

Web Client:


Accessing Email

Video Instructions: How to access Student Email at Niagara College

Niagara College Student Email Accounts are available for all full and part-time students. Your Niagara College Student Email account is used for the college to send you various pieces of information regarding college events and reminders.

The Niagara College Student Email is available from the web by visiting

  • Your Niagara College Student Email account is your Blackboard username followed by:
    • Current students and Alumni less than 2 years out of school
    • Have not been enrolled for more than 2 years
  • Your Niagara College Student Email account Password is the same as your Blackboard password

Email Phishing

This is an attempt to obtain your information, to compromise your account and gain access to unauthorized information.

Niagara College INFORMATION TECHNOLOGY SERVICES will NEVER ask for this information in an email.


What is Phishing?

In the field of computer security, phishing is the criminally fraudulent process of attempting to acquire sensitive information such as usernames, passwords and credit card details by masquerading as a trustworthy entity in an electronic communication. Communications purporting to be from popular social web sites, auction sites, online payment processors or IT administrators are commonly used to lure the unsuspecting public. Phishing is typically carried out by email and it often directs users to enter details at a fake website whose look and feel are almost identical to the legitimate one. Even when using server authentication, it may require tremendous skill to detect that the website is fake. Phishing is an example of social engineering techniques used to fool users, and exploits the poor usability of current web security technologies


Accessing Email on Mobile Devices

You can access Office 365 email on a variety of mobile devices. Learn how to set up your device using the tool below:

*If you have more than one option for your device, make sure to choose: “Set Up POP or IMAP E-Mail…”

For more information about setting up email on your mobile device, check out our Mobile Devices self-help articles.


Forwarding Emails

Don’t want to use the student email? Want to forward the mail somewhere else? Try redirecting. Unlike forwarding, messages that are redirected will appear to come from the original sender. When you reply to a message that has been redirected, the reply will be sent to the original sender.

To redirect your mail, follow these steps:


Mac Compatibility

See these instructions: Setting up your Mac for Office 365.



Want to learn more? See Office 365: A tour for users.